Saturday, November 22, 2008

Elizabeth on BBC Radio Lancashire Breakfast Show

Elizabeth even managed to shock the man who brought us headlines such as ‘Hitler Was A Woman’, ‘Aliens Turned Our Son Into A Fish Finger’ and ‘Donkey Robs Bank’, former editor of the Daily Sport, Mr Tony Livesey.

Elizabeth has appeared on Tony’s breakfast show a number of times and its always fantastic fun. At one point they switched off their microphones to laugh and Elizabeth thought she was left on the radio on her own. As a result she made both the Friday and Saturday “best of the week BBC podcasts“. Hear Elizabeth’s tips on scent for dating and the trick of using the smell from behind the front bottom! Tony could not believe his ears.

 

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Sunday, November 9, 2008

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ISMM conference

I spoke at the Institute of Sales and Marketing Management on Thursday night. My presentation was warmly received with lots of great feedback, both at the time and after via email from delegates and the event organisers. Now back to writing my second book which this time is for Wiley Press.
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Tuesday, October 7, 2008

Charisma and how to inspire other people

Charisma can be very simply defined as “the ability to inspire action in others”.

The question then becomes “how can I begin to be charismatic?”

Firstly, we must understand the barriers in our way if we are to be viewed as more charismatic. Charisma is entirely a matter of others’ perception. 

The key on any interaction is to emit emotional response. This was touched upon below in the video of Tony Robbins and Al Gore. Robbins states that had Gore got more emotion in his messages, then he may well have beaten Bush hands down.

I once knew a high flying PhD and businessman who had just returned from a training conference. I asked about one of the keynote speakers, who was well known for his excellent presentation skills. His response: “a fat bloke, talking about cells or something. That was about it really.” So in this entire keynote speech he remembered “fat”, “male” and “cells”. As exemplified here, we think that the spoken word is important. But psychologists tell us only 8% of the words people help to form an overall impression. And the following day, we only recall 1% of the words spoken consistent with the PhD’s recollection. Unfortunately, the speaker had failed to become

“So how can I be more charismatic now you ask?”

As Robbins effectively stated, get an emotional response from your audience.

A couple of colleagues of mine, Miles and Diane were sat in the office one day. We were talking about “emitting positive responses” by asking open but leading questions and Dianne said “I really don’t think that asking opening questions, with a positive lead, will work. When you feel lousy, nothing is going to change it aside from say a lottery win. It lacks authenticity and people will see through you”. About 10 minutes later she received a client complaint via telephone and was visibly distressed.

Taking a deep breath, Miles said “Diane, you seem really stressed. When was the last time you felt fantastic?”.

Diane sat up, smiled, her body language changed completely! She looked upwards. “Well, she said….” recalling her the last time she felt fantastic

Miles and I burst out laughing!

“You guys are the worst!” she exclaimed

By just asking a positive, open question, Miles was able to get a positive response from Diane after she had just come off an extremely stressful client complaint. If Miles and I had not laughed, she would have continued experiencing the last time she felt “really great”. In spite of the fact that we had just been discussing “emitting positive responses” in front of her, it still worked.

And Miles had inspired a complete mood change in Diane - that is the power of charisma!

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Sunday, September 28, 2008

Graduates, the Milkround, and Assessment Centres: How to get ahead

In a former life, I employed thousands of people and prior to that when I worked in recruitment, I must have met tens of thousands. Here are my top tips for graduates when applying to employers and going through the assessment centres.

Firstly, get your CV in perfect condition. Get recruitment agencies to review it. Don’t take any one persons re-write but get a range of views. . Only include roles that add value to your application if you have had a plethora of part-time jobs whilst studying.

Secondly, most CV’s at the Graduate stage should not be more than two pages as people simply will not read them, no matter how successful you have been up to the age of 21, I an pretty much guarantee an employer or agent will not find your CV interesting. Unless you took your internet company public or gained £100,000 in VC for your start-up. And then why would you be applying to a graduate programme?

Thirdly, and I am not telling anyone to do anything here that is illegal or that they are uncomfortable with but I knew a clever graduate who wanted to apply to PWC. He missed the required office points because he got a C instead of a B in History at A Level. Now we are not talking someone who is going to be operating on someone here. So he lied. And on the first day at PWC they asked for copies of the certificates. So what did he do? Did he come clean? Absolutely not! He smiled sweetly at the HR Manager and handed them over. They were never checked, he completed his professional exams and handed his notice in the 264th day of his third year. He qualified and is now a director of a successful financial training company. Understand that the motivation for major employers in setting criteria for A levels is simply the paper sift as they do not have the resources to assess every application.

Fourthly, ESP. I harp on about this but when you meet prospective employers; Eye contact, Smile, and Be Positive. Do not look at your shoes. Too many graduates are awful at holding eye contact or acting interested even if they are outgoing and do all of these things amongst friends and relatives. I notice a lot of “Kevin the Teenager” in so many graduates.

Fifthly, you must learn how to control a group in an assessment centre when working on group assessments. I will go through this more in the next few days….

Ciao for now!

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Thursday, September 18, 2008

Confidence training - who needs it

The simple answer is that in the same way that your car needs a service, every now and again your confidence needs to go into the garage for a tune up. The more regularly your mind is cleansed of all the hassles, negativity, and set-backs, the better you will feel and the more confident that you will appear.

So how do I fine-tune my mind? Well positive self-talk and deep breathing techniques are excellent for your confidence training. Also focus on the process of what you are doing and acknowledge that set backs can and will occur. In the UK, we tend to talk each other and therefore ourselves down. Whilst many in the UK feel that making an effort to achieve a positive outlook is ‘forced’, I cannot help but feel invigorated when I am in the USA. Genuine or not, the fact that people make the effort to try and appear enthusiastic results in a personal uplift IF you let go and go along with it.

Check out my UK confidence training courses at my website Rapport Unlimited.

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Thursday, August 21, 2008

Nice article on booking keynote speakers

http://articles.directorym.co.uk/Keynote_Speaker_Manchester_EN-r871562-Manchester_EN.html

This is a good article on booking keynote speakers in Manchester, but the advice is relevant for any event manager or poor soul left with the unenviable opportunity of organising a team day, conference, or staff event.

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Nice keynote speaker article

On this blog we have written a lot on booking speakers. The bureau’s have long dominated this area, but like all intermediaries, there are real opportunities for businesses and event’s managers to get better value for money by going direct via the power of google. I found this nice article online on the process.

http://articles.directorym.co.uk/Keynote_Speaker_Manchester_EN-r871562-Manchester_EN.html

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Monday, August 4, 2008

National Speakers Association, New York City

Well, its been an incredible conference here!

I have met so many incredible people which for a Brit, makes it sound like I have got rapped up in some of the American [over] enthusiasm. However, it has been truely brilliant. The Americans perform the art of public speaking like no other. Their professionalism is incredible and there is no “blagging it” on the day as we often see in the UK. The speeches are well presented, clearly have been rehearsed many times, and hit the mark.

The word “but” was the discussion of one speech from a top US business coach. He said that he once “fined” an executive he was coaching $20 every time he used the word “but”. He made $420 in the first session. Why was this important?

“But” it was explained becomes more than the beginning of a sentence which presents an alternative view. It stops you from truely considering the other person’s perspective. It becomes an excuse to prevent the hassle of change. And its negative and encourages a negative attitude to develop. This is not to say that you not disagree, far from it. Just avoid using this term.

There have been so many other great speeches as well on family, life, choice evaluation, motivation, etc. And some great workshops too. If you ever get the opportunity to attend an NSA conference, don’t miss it. Right, I need to get back now!

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Thursday, July 31, 2008

New post on advancing your presentation skills at google knol

Check out our new article over at google knol on advancing your presentation skills; google’s new version of wikipedia.

Elizabeth

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